- Prepare restaurant tables as per specific set up and sanitation guidelines
- Ensure customers are welcomed upon entrance to restaurant
- Guide guests through menu items, and provide information, selections, and suggestions for a complete food and beverage guest experience
- Highlight restaurant specials and promotional items that provide a full representation of the offerings available for all dining times: breakfast, lunch, dinner, late night, happy hour, early bird etc.
- Collaborate and coordinate with other restaurant servers and kitchen/bar staff
- Address complaints or guest issues positively and expediently
- Respond quickly and effectively to guest needs including providing bills and processing payment promptly
- Promote dedication from customers through full knowledge of menu, features, special menus etc.
- Hosting and seating guests with appropriate menus, documenting guest information on host charts.
- Basic food, coffee and / or dessert preparation and food portioning when required
SERVER REQUIREMENTS
- Proven restaurant serving or waiting experience
- “Guest First” Approach i.e. patience and understanding of guest needs
- Effective and Efficient problem solving and decision making skills
- Hands on experience in cashier duties and making change
- Excellent oral communication and people skills
- Ability to describe menu items with confidence and knowledge and sell the product
- Responsible, Trustworthy, Strong Work Ethic
- Attention to cleanliness and safety and adherence to specified standards
- Ability to follow specific instructions and adapt to new service standards/methods
- Team player, ability to collaborate with all staff to provide superior guest experience
- Team player, able to work well with others in an often-hectic environment
- Ability to work well under pressure and in a fast-paced environment
- Ability to follow all sanitation procedures; Health and Safety Certification an asset.
- Must possess a valid Ontario issued Smart Serve Certificate