Workplace Technology Manager

Location : Windsor, ON N9A 6W1

Duration : 6 months

Description:

The Manager, Workplace Technology is responsible for leading the strategy, delivery, and support of end-user technology across the organization. This role oversees the planning, implementation, and continuous improvement of workplace technologies, ensuring employees have secure, reliable, and modern tools to maximize productivity and collaboration.

The successful candidate will lead a team responsible for endpoint management, collaboration platforms, meeting room technology, end-user support, and workplace IT initiatives while partnering with business leaders to align technology investments with organizational objectives.

Key Responsibilities

Leadership & Strategy

· Develop and execute the organization's workplace technology strategy and roadmap.

· Lead, mentor, and develop a high-performing Workplace Technology team.

· Establish service standards, KPIs, and continuous improvement initiatives.

· Manage departmental budgets, forecasting, and vendor relationships.

· Collaborate with executive leadership to identify technology opportunities that improve employee experience.

End User Computing

· Oversee lifecycle management of desktops, laptops, mobile devices, and peripherals.

· Lead endpoint management using platforms such as Microsoft Intune, Microsoft Configuration Manager (SCCM), Jamf, or equivalent.

· Standardize hardware and software offerings across the organization.

· Ensure timely deployment, refresh, and retirement of technology assets.

Collaboration & Productivity

· Manage Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, and related collaboration platforms.

· Oversee conference room technology,



audiovisual systems, and hybrid meeting experiences.

· Drive user adoption of collaboration technologies through communication, training, and change management.

IT Service Delivery

· Ensure exceptional IT support services through effective service desk operations.

· Monitor and improve service levels, incident management, and request fulfillment.

· Implement ITIL best practices for incident, problem, and change management.

· Analyze support metrics to identify trends and improve service quality.

Project Management

· Lead workplace technology projects from planning through implementation.

· Coordinate cross-functional initiatives involving infrastructure, security, networking, and business stakeholders.

· Manage technology refresh programs, office moves, and workplace modernization initiatives.

· Evaluate and introduce emerging workplace technologies that improve employee productivity.

Vendor & Financial Management

· Manage relationships with hardware, software, and managed service providers.

· Negotiate contracts and licensing agreements.

· Track budgets, procurement, asset inventory, and software licensing compliance.

· Evaluate vendor performance against SLAs and contractual obligations.

Qualifications

Education

· Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.





· Relevant industry certifications are considered an asset (ITIL, Microsoft 365, Azure, PMP, CISSP, Jamf, etc.).

Experience

· 7–10+ years of progressive IT experience.

· 3–5+ years leading Workplace Technology, End User Computing, or IT Operations teams.

· Experience managing enterprise Microsoft 365 environments.

· Experience supporting hybrid work environments and up-to-date endpoint management.

· Proven experience managing IT projects and technology vendors.

#Tech

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Pay: $40.00-$45.00 per hour

Work Location: In person

📌 Workplace Operations Manager (Canada)
🏢 Dexian
📍 Canada