Bilingual Technical Customer Service Agent | (TELUS Health)

Join our team & make a real impact in healthcare technology

At TELUS Health, we’re transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you’ll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.

This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You’ll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.

If you’re tech-savvy, curious, solutions-oriented, and passionate about helping others, we’d love to meet you.

What you’ll do

- Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
- Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
- Assist users with software navigation, system functionality, technical errors, access issues, and configuration
- Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
- Guide clients step-by-step through technical solutions in a clear and professional manner
- Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
- Support users working in Windows-based environments and with various healthcare technology solutions
- Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
- Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience




- Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions

What you bring

- Bilingual in French and English — required
- Previous experience in technical support, IT support, help desk, software support, or a technology-focused customer service environment
- Strong ability to troubleshoot software, hardware, connectivity, and basic network-related issues
- Strong computer skills and confidence learning new software, applications, and technical systems
- Experience working with Windows environments and Microsoft Office Suite
- Ability to analyze technical problems and explain solutions to users with different levels of technical knowledge
- Excellent communication, active listening, and problem-solving skills
- Strong customer-first mindset with the ability to remain calm and solution-focused
- Ability to multitask, prioritize, and manage multiple technical requests in a fast-paced environment
- Comfortable working rotating shifts between 7 AM and 12 AM ET, 7 days/week

⭐ Highly valued assets — what will make you stand out

- Experience working with or supporting healthcare technology, software, or digital health solutions
- Previous experience in a healthcare setting, such as pharmacy, dental, medical clinics, hospitals, health benefits, insurance, or other healthcare services
- Experience providing technical support to healthcare professionals or clients
- Knowledge of healthcare workflows, systems, billing, claims, prescriptions,



or patient-related processes
- Experience with pharmacy, dental, clinical, perks, or other healthcare software platforms
- Experience with TELUS Health solutions or systems such as Kroll, AssystRx, or similar healthcare applications
- Previous experience in a technical call centre, service desk, help desk, or software support environment
- Technical education, certification, or equivalent hands-on experience in IT, computer systems, or technology support

Why join TELUS Health?

- Build your career at the intersection of technology and healthcare
- Use your technical skills to support healthcare professionals and clients across Canada
- Gain hands-on experience with healthcare technology and TELUS Health solutions
- Be part of a collaborative, inclusive, and purpose-driven team
- Make a meaningful impact by helping ensure essential healthcare technology works when clients need it

A bit about us

Our business is connecting Canadians — and our purpose goes further. We leverage world-leading technology to create meaningful change, support communities, and improve access to care.

At TELUS, we are committed to diversity, equity, and inclusion, ensuring every team member feels valued, respected, and empowered to succeed.

Additional information

- Candidates may be subject to a Government of Canada Personnel Security Screening
- Advanced English proficiency is required due to frequent interaction with clients, partners, technical teams, and systems across Canada
- This position requires the flexibility to work rotating shifts between 7 AM and 12 AM ET, 7 days per week

Bring your technical expertise to TELUS Health and help us make healthcare technology work better for everyone.

Job Type: Full-time

Pay: $50,000.00 per year

Work Location: Remote

📌 Bilingual Technical Customer Service Agent (FR/EN) | TELUS Health (Canada)
🏢 Telus
📍 Canada