Job Title: Technical Support Specialist – Information Technology (IT)

Employer: Uniway Computers NW

Location: 5403 Crowchild Trail NW, Unit 108, Calgary, AB T3A 2G8 (On-site)

Salary: $36.00 per hour

Hours: 32 hours per week

Work Term: Permanent, Full time

Shift: Day, Evening

Education & Experience Requirements:

- Education: College, CEGEP or other non-university certificate or diploma (from a program of 1 year to 2 years) in Computer Science, Computer technology/systems, or Computer installation and repair; OR equivalent experience.
- Experience: 2 years to less than 3 years of experience in the field.

Supervision & Leadership:

- Supervise 1 to 2 people (other technical support workers in this group).

Main Tasks & Responsibilities:

- Respond to users experiencing difficulties with computers.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.
- Perform data backups and disaster recovery operations.
- Set up local area networks and connections to the Internet.
- Troubleshoot, maintain and upgrade web server hardware and software.

Computer and Technology Knowledge: Android, iOS, MAC, Device drivers, Networking software, Networking hardware, Servers, Desktop applications, File management software, Security software, MS Active Directory,



MS Windows, TCP/IP, Wireless networks.

Area of Specialization: E-commerce

Work Setting & Conditions:

- Computer hardware or software retailer/wholesaler; Help desk.
- Fast-paced environment; Work under pressure.
- Manual dexterity; Attention to detail; Ability to distinguish between colours.
- Combination of sitting, standing, walking, bending, crouching, kneeling.

Security, Safety & Transportation:

- Bondable; Criminal record check required.
- Valid driver's licence required. (Public transportation is available; travel expenses/relocation costs not covered by employer).

Personal Suitability: Accurate, Client focus, Excellent oral communication, Judgement, Organized, Ability to multitask, Honesty.

Benefits: Free parking available, Learning/training paid by employer, Team building opportunities.

Equal Employment Opportunity: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees, Support for youths, Support for mature workers, and Supports for visible minorities.

Pay: $36.00 per hour

Benefits:

- Company events
- On-site parking
- Tuition reimbursement

Application question(s):

- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- How many years of experience do you have in this field?
- Do you have the required certifications or diploma listed in the job posting?
- Do you meet the English language requirements listed in the job posting?

Work Location: In person

📌 Technical support specialist – information technology (IT) (Canada)
🏢 UNIWAY COMPUTERS
📍 Canada