Job Overview

We are seeking an energetic and motivated FOH (Front of House) Team Leader to inspire and guide our client's hospitality team in delivering exceptional customer experiences. As a key leader in our restaurant, you will oversee daily front-of-house operations, ensuring smooth service, maintaining high standards of food safety and customer satisfaction, and fostering a positive team setting. Your leadership will be instrumental in creating a welcoming atmosphere where guests feel valued and staff are empowered to excel.

Duties

- Lead and supervise FOH staff, including servers, hosts, bartenders, and baristas, ensuring they deliver outstanding service aligned with brand standards.
- Coordinate daily restaurant operations, including seating arrangements, reservations, and managing flow during busy periods.
- Train new team members on food handling, serving techniques, POS (Point of Sale) systems such as Micros POS, and food safety protocols.
- Oversee cash handling procedures, including balancing registers and processing transactions accurately.
- Ensure compliance with food safety regulations and maintain cleanliness standards throughout the dining area.
- Support team development through interviewing, onboarding, coaching, and performance feedback.




- Handle guest inquiries or complaints promptly to resolve issues effectively and enhance customer satisfaction.
- Assist in inventory management for front-of-house supplies and coordinate with kitchen staff for seamless service delivery.
- Promote a positive work environment that encourages teamwork, leadership development, and hospitality excellence.

Qualifications

- Proven supervising experience within the food service or restaurant industry.
- Strong background in food preparation, cooking, serving, and food handling practices.
- Demonstrated leadership skills with experience managing teams in a fast-paced environment.
- Excellent customer service skills with the ability to handle challenging situations professionally.
- Familiarity with POS systems such as Micros POS or similar platforms.
- Knowledge of food safety standards and proper food handling procedures.
- Experience with restaurant management tasks including cash handling and inventory control.
- Previous hotel or hospitality experience is a plus; barista experience is also advantageous.
- Ability to interview candidates effectively to build strong teams committed to service excellence.

Job Type: Full-time

Pay: From $19.00 per hour

Work Location: In person

📌 FOH Team Leader (Canada)
🏢 Talent Employment
📍 Canada