Part-Time Front Desk Receptionist

True Physio + Pilates – Tsawwassen, BC

Job Summary

True Physio + Pilates is looking for a warm, professional, personable and reliable part-time receptionist to join our Tsawwassen clinic.

Our front desk team plays an important role in creating an exceptional experience for every patient and supporting our team of skilled practitioners. As the first point of contact for our patients, we are looking for someone who genuinely enjoys working with people and takes pride in making patients feel welcome, heard and cared for.

The ideal candidate is compassionate, organized and dependable, with excellent communication and problem-solving skills. They are able to be compassionate and empathetic when dealing with patients, take initiative, work independently, and contribute positively to a collaborative team environment.

Responsibilities

- Welcome patients and create a warm, friendly and professional first impression
- Provide exceptional customer service and build genuine rapport with patients
- Answer and manage phone calls, texts and emails
- Schedule, reschedule and confirm patient appointments
- Manage and update patient information
- Process payments and assist with billing and insurance-related matters
- Liaise with third-party insurers and other external stakeholders
- Fax documents and manage general clinic correspondence
- Communicate and coordinate effectively with our team of physiotherapists, RMTs, kinesiologists and Pilates professionals
- Provide administrative and scheduling support to our practitioners
- Respond to patient questions, concerns and requests with empathy and professionalism
- Problem-solve patient and scheduling issues and find appropriate solutions




- Maintain an organized, skilled and welcoming reception area
- Assist with general clinic organization and administrative duties as required
- Work independently and take initiative to help the clinic run smoothly
- Maintain patient confidentiality and professionalism at all times

Required Skills and Qualifications

- Exceptional customer service skills and a genuine enjoyment of working with people
- Proactive and resourceful, with a natural ability to anticipate needs, think outside the box and find creative solutions that enhance the patient experience and support our practitioners.
- Warm, friendly and approachable personality
- Compassionate and empathetic communication style
- Strong emotional intelligence and the ability to handle challenging situations calmly and professionally
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Reliable, punctual and dependable
- Ability to multitask and prioritize in a busy clinic environment
- Strong problem-solving skills and a solution-oriented approach
- Ability to work independently and take initiative
- Professional, positive and team-oriented attitude
- Ability to work effectively alongside a multidisciplinary team of healthcare professionals
- Computer proficient and comfortable learning new systems




- Previous customer service or receptionist experience is an asset
- Previous experience in a physiotherapy, medical or healthcare setting is an asset
- Familiarity with Jane App is an asset
- Experience working with third-party insurers is an asset

The right personality is extremely important to us. While previous healthcare or reception experience is an asset, we are willing to train the right person who demonstrates excellent customer service, compassion, reliability, professionalism and a willingness to learn.

Schedule

- Part-time, approximately 20–25 hours per week
- Combination of morning and evening shifts
- Flexibility to provide occasional coverage for vacation and sick leave is an asset

Compensation

$19–$22 per hour, depending on experience and qualifications.

About True Physio + Pilates

True Physio + Pilates is a multidisciplinary physiotherapy and wellness clinic dedicated to providing high-quality, personalized care. Our team includes skilled physiotherapists, registered massage therapists, kinesiologists and Pilates professionals who work collaboratively to help our patients achieve their goals.

We value a professional, supportive and collaborative environment, and we believe that creating an exceptional patient experience starts at the front desk.

How to Apply

Please submit a resume and brief cover letter explaining why you feel you would be a good fit for this position.

Applications can be emailed to:

[email protected]

Only shortlisted candidates will be contacted for an interview.

Work Location: In person – Tsawwassen, BC

Pay: $19.00-$22.00 per hour

Work Location: In person

📌 Front Desk Receptionist (Canada)
🏢 True Physio + Pilates
📍 Canada