General Manager – Wellness Spa Hotel (Full Service, 200 Rooms)
As a General Manager you will be responsible to manage property operations on a day to day basis for our Divya Sutra Plaza and Conference Centre, a full-service wellness spa hotel with 200 rooms in Calgary, to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. You will be required to coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

The ideal candidate must have a “Can Do” attitude and hands-on management style, and will have excellent knowledge of the branded style of properties.

Job Responsibilities

- Organizing meetings with wellness spa hotel department heads to address policy changes and assess progress.
- Ensuring all wellness spa hotel staff comply with operational and service standards, as well as company policies and procedures.
- Training and developing team members to achieve their career goals and excel in their roles.
- Identifying strategic goals for the full-service wellness spa hotel and communicating the importance of achieving those goals to staff.
- Helping resolve guest complaints, booking issues, billing concerns, and spa-related guest service matters.
- Managing the profitability of the 200-room full-service wellness spa hotel, overseeing revenue targets, and creating budgets for individual departments.
- Recruiting, hiring, and retaining qualified staff for all departments, including front desk, housekeeping, food and beverage, maintenance, and spa operations.
- Greeting guests and inspecting guest rooms, public areas, and spa facilities to ensure exceptional cleanliness and service standards.
- Maintaining the physical property, guest rooms, wellness spa facilities, and common areas,



while arranging repairs and preventative maintenance as necessary.
- Ensuring the wellness spa hotel complies with all health, safety, security, and regulatory requirements.
- Planning and implementing marketing and promotional campaigns to attract recent guests, conference clients, and wellness spa customers.
- Overseeing front desk operations and ensuring exceptional guest experiences throughout the property.
- Driving revenue growth through rooms, food and beverage, conference services, and wellness spa operations.
- Managing costs effectively while maintaining high service standards and guest satisfaction.

Experience and Skills

- Proven experience as a General Manager in a full-service wellness spa hotel, resort, or comparable hospitality property, preferably with 200 rooms or more.
- Strong knowledge of hotel, spa, conference, and guest service operations.
- Excellent communication, leadership, and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Ability to organize multiple projects, prioritize tasks effectively, and meet deadlines.
- Experience in front desk operations, team development, servant leadership, revenue generation, and cost management.
- Demonstrated success in driving operational results, guest satisfaction, and profitability.
- Basic computer proficiency, including email, word processing, property management systems, and spreadsheet software.

Experience managing a full-service wellness spa hotel with 200 rooms, conference facilities, food and beverage operations, and spa services is strongly preferred.

You must be able to work legally in Canada to be considered for this position.

Job Types: Full-time, Permanent

Pay: $70,000.00-$120,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?

Experience:

- Hotel management: 5 years (required)

Language:

- English (preferred)

Work Location: In person

📌 General Manager (Calgary)
🏢 Divya Sutra Plaza and Conference Centre
📍 Calgary