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Cormorant delivers integrated power infrastructure solutions for utilities, industrial/mining, renewable energy, and data centre customers—from engineering and construction through long-term operations and maintenance. Join a team that’s helping power the future of North America’s energy infrastructure.

POSITION SUMMARY:

The Service Billing Coordinator plays a key role in supporting the successful delivery of service contracts by coordinating customer invoicing, billing administration, project documentation, contract requirements, and financial activities. Reporting to the Program Director, this role works closely with Project Managers, field technicians, customers, Accounting, and Procurement to ensure invoices are prepared accurately and submitted on time, billing requirements are met, and customer commitments are delivered efficiently.

The Service Billing Coordinator is primarily responsible for preparing and processing customer invoices, compiling billing packages, reviewing job costs, tracking outstanding billing requirements, and maintaining accurate financial and project records throughout the project lifecycle. This position requires a highly organized and detail-oriented individual with hands-on invoicing experience who can effectively manage multiple billing requirements, deadlines, and priorities while providing exceptional customer service and administrative support in a fast-paced service environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Coordinate the day-to-day billing and administration of multiple service contracts and projects
- Prepare and process monthly customer invoices for service agreements, time-and-material work, recurring maintenance services, and project-based services
- Review customer contracts, purchase orders, work orders, and service agreements to ensure invoices are prepared in accordance with agreed billing requirements
- Compile complete and accurate billing packages including labour, equipment, materials, subcontractor costs, expenses, timesheets, service reports, and supporting documentation
- Assist with progress billing based on contract milestones, schedules of value, percentage completion, or other contractual requirements
- Review billing information for accuracy and identify discrepancies, missing documentation, incorrect rates, cost coding issues, or unbilled work
- Maintain billing trackers and monitor invoice approvals, outstanding billing items, unbilled work, and work-in-progress
- Follow up with Project Managers, technicians, and field personnel to obtain missing information required for customer invoicing
- Coordinate with Accounting to ensure invoices are submitted, processed, and recorded accurately and within required timelines
- Respond to customer inquiries regarding invoices, billing documentation, service activities, and account requirements
- Assist with resolving customer billing discrepancies and invoice-related issues in a timely and professional manner
- Review job cost reports and assist Project Managers with identifying missing costs,



incorrect cost coding, and potential billing issues
- Support month-end billing, reporting, reconciliations, and financial administration activities
- Maintain accurate records of invoices, billing status, customer requirements, and supporting documentation
- Maintain project files, work orders, purchase orders, change orders, service agreements, and other project documentation
- Assist with project setup, including job creation, cost codes, project phases, and work orders within company systems
- Track project milestones, contractual obligations, billing schedules, and customer reporting requirements
- Collect, review, and verify technician timesheets, field reports, service documentation, receipts, and material records
- Coordinate preventative maintenance schedules, recurring service activities, and contract deliverables
- Coordinate monthly customer reports, maintenance summaries, compliance documentation, and other contractual deliverables
- Assist with service scheduling, technician mobilization, purchase requisitions, and material tracking
- Maintain accurate records within ERP, accounting, payroll, and project management systems
- Ensure project and billing documentation is complete, organized, and maintained in accordance with company standards
- Build and maintain positive working relationships with customers, vendors, Project Managers, field personnel, Accounting, Procurement, and other internal stakeholders
- Monitor project progress and proactively identify missing documentation, upcoming deadlines, billing issues, or other outstanding requirements
- Participate in team meetings and communicate billing status, outstanding requirements, and potential risks proactively
- Support continuous improvement initiatives by identifying opportunities to improve billing, invoicing, and administrative processes and workflows
- Maintain compliance with company Health, Safety, Environmental, and Quality Management System (QMS) requirements
- Provide professional administrative and billing support that contributes to successful service delivery and exceptional customer service
- Perform other duties and responsibilities as assigned

CANDIDATE PROFILE:

- Minimum of 2 years of experience in invoicing, billing administration, accounts receivable, service billing, project billing, or a related role
- Demonstrated experience preparing and processing customer invoices
- Experience supporting monthly, recurring, time-and-material, or project-based billing processes
- Knowledge of job costing, cost codes, progress invoicing, and time-and-material billing
- Experience reviewing invoices against purchase orders, work orders, contracts, service agreements,



or other customer requirements
- Experience compiling billing packages and supporting documentation for customer invoicing
- Strong organizational skills with the ability to manage multiple billing requirements, priorities, and deadlines simultaneously
- Exceptional attention to detail and accuracy when working with financial information and documentation
- Strong written and verbal communication skills with a customer-focused approach
- Demonstrated ability to work independently while collaborating effectively with Project Managers, Accounting, field personnel, customers, and other stakeholders
- Experience following up with internal teams to obtain missing information required for billing and invoicing
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
- Experience using ERP, accounting, invoicing, payroll, or project management software (Jonas, Dayforce, or similar platforms is considered an asset)
- Experience within utilities, electrical contracting, industrial services, construction, field service, or other service-based industries is considered an asset
- Familiarity with purchase orders, subcontract agreements, work orders, service agreements, change orders, and customer billing requirements
- Experience supporting month-end billing, reconciliations, work-in-progress, or unbilled work is considered an asset
- Robust problem-solving skills with the ability to proactively identify and resolve billing and administrative issues
- Ability to manage confidential financial and customer information with professionalism and discretion
- Commitment to professionalism, collaboration, accuracy, and continuous improvement

Interested candidates can forward their resume and cover letter via [email protected]. Please quote the job title in the subject line. We thank all applicants for their interest however only those selected for an interview will be contacted.

Recruiters: Unsolicited resumes will not be viewed, considered, or responded to. Thank you for respecting our policy.

Cormorant values, respects, and leverages the differences and competences of all employees from a variety of different backgrounds. We recognize Canada’s diversity, beginning with our Indigenous Nations, as a source of pride and strength. At Cormorant, we are committed to Reconciliation through Call to Action #92 for businesses. All qualified applicants including Women, Visible Minorities, Indigenous Persons and Persons with Disabilities are invited to apply.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require.

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in Cambridge, ON N1R 7J4

📌 Service Billing Coordinator (Canada)
🏢 Cormorant
📍 Canada