RED Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards.

MAJOR RESPONSBILITIES

- Customer Service
- Repair, tune and wax guest equipment to their specifications
- Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
- Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
- Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
- Ensure all work orders are passed on to Cashier for POS processing
- Create a professional, competent, positive impression for the beginner and seasoned guest alike
- Maintain a clean, orderly and secure environment
- Be knowledgeable about all Red Sports rental equipment and its proper use
- Answer guests’ questions and concerns

- Rental Fleet Set-up and Maintenance

- Mount bindings on new equipment
- Repair, tune and wax rental fleet on a regular basis
- Regularly inspect fleet for damaged or potentially unsafe equipment
- Re-calibrate ski equipment on annual and as-needed basis

- Additional Tasks

- Maintain service shop equipment as needed; ensure all equipment is in good working order




- Maintain clean, tidy, safe workspace
- Assist rental floor staff
- Help train staff for binding certification

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

- High School diploma
- Post secondary education an asset

Experience

- Binding certification preferred (training provided)
- Experience with the Wintersteiger SBI stonegrind machine and Trim B edger an asset
- Ski and/or snowboard product knowledge
- Knowledge of Red Mountain Resort and its history an asset
- Customer service experience (or demonstrated aptitude)
- Service shop experience preferred
- Proficiency with Point of Sale (POS) software an asset
- Proficiency in Word, Excel, and Outlook in a Windows environment an asset

Physical and Other Requirements

- Able to negotiate stairs
- Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
- Able to mount and adjust ski and snowboard equipment
- Able to operate and maintain service shop machinery (grinders, drills, waxers)
- Able to be on feet for entire shift

Skills and Abilities

- Exceptional interpersonal skills
- Good team player
- Safety oriented; adheres to industry standards and procedures
- Customer service-oriented
- Ability to maintain a professional and safe environment
- Ability to maintain a friendly, professional attitude in a high-pressure environment

📌 Service Technician (Canada)
🏢 RED Mountain Resort BC
📍 Canada