The position – Technical Support Specialist, Commercial Lines
We are looking for an experienced, enthusiastic and motivated individual to join our growing team! The ideal candidate would have a minimum of five years’ experience working in the insurance industry and has a passion for delivering extraordinary service.

Key responsibilities: To provide administrative and technical support to account managers/executives in compliance with current protocols. To assist in achieving the end result of providing prompt, efficient service to our clients.

Duties:

- Prompt handling of Confirmation of Insurance and Certificates of Insurance
- Renewal Certificate Word Merge management, taking initiative on commercial renewals and transportation on request
- Claims Handling: open and closing notices, summaries, updates in Sig, large loss notification
- Renewal Assistance for Account Managers, Checklist scanning, Coverage Summaries
- Suspense management support for proper documentation
- Renewal and endorsement processing & invoicing per completed processing checklists
- Preparation of statement of values
- Preparation/updating of Equipment, Vehicle and Driver Lists for renewals
- Preparation of IFTA Summaries on request
- Preparation of Policy and/or Presentation Binders
- Ordering and processing Driver Abstracts and CVOR 2 Reports online/MTO office




- Scanning and saving documents, with proper scan codes in EPIC
- Work closely with Account Managers to assist with various tasks
- Manage suspense on a daily basis

Personal Attributes:

- Ability to work as an integral part of a team
- Strong written and oral communication skills
- Strong organizational skills and ability to work in a fast-paced environment
- Strong time management skills, ability to multi-task
- Good computer skills, MS Word, Excel & Outlook
- Good understanding of and adherence to internal protocols and procedures
- Attention to detail imperative to eliminate any errors & omissions
- Creative mindset

Education and Experience:

- Minimum 5 years experience in the insurance industry
- Applied EPIC experience an asset
- CIP or CAIB designation or working toward this designation an asset
- RIBO license an asset

What’s in it for you?

- The opportunity to be part of a successful and growing company with a great culture
- Financial support to grow professionally and make a difference
- The opportunity to work in a hybrid work setting
- Contribute to a high performing team in a collaborative environment
- Comprehensive compensation and benefits package

Job Type: Permanent
Job Location: Hybrid
Required education: High school or equivalent, certificate

📌 Technical Support Specialist, Commercial Lines (Canada)
🏢 Bryson & Associates Insurance Brokers
📍 Canada