Sentinel Dock & Door Solutions
is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.What does that mean for you?You’re not just joining a company - you’re joining a growing platform with real prospect. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.NEX,
part of the Sentinel group is looking for a
Service Coordinator
to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.Key ResponsibilitiesService Call ManagementAnswer and manage incoming calls with prompt,



professional supportCreate and process new service requestsReview and approve service calls submitted through the mobile systemMonitor open service calls and ensure timely updatesPortal & System Managemen tUpdate customer portals with accurate service details and required documentationMaintain internal systems with current and accurate service informationData Entry & Record KeepingComplete timely and accurate data entry for service calls, invoices, and purchase ordersMaintain up-to-date service records and work order statusesRegularly audit records to ensure accuracy and completenessTrack outstanding purchase orders and follow up with vendorsConfirm materials and services have been receivedCommunicate PO updates to the appropriate team membersProvide professional phone and email supportOffer service updates, answer questions, and resolve concernsEnsure a high level of customer satisfaction through proactive communicationAdditional SupportAssist with administrative and operational tasks as neededMaintain organized and accurate documentation to support efficient operationsSkills & QualificationsStrong organizational skills with the ability to prioritize effectivelyExcellent verbal and written communication skillsProficiency with customer portals, data entry, and service management systemsHigh attention to detail and accuracyAbility to work efficiently in a fast-paced environment
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📌 Service Coordinator (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Sentinel Dock & Door
📍 Riviere-des-Prairies—Pointe-aux-Trembles