DIRECTOR PRODUCTION OPERATIONS
WHO WE ARE
Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state‑of‑the‑art omnichannel payments platform designed to make business transactions a breeze. Our mission is to empower businesses with top‑notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise‑grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction. We rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever.LOCATION
Toronto OR remoteEMPLOYMENT TYPE
Full‑time roleWHAT YOU WILL BE DOING
As a Director of Production Operations, you will lead and operationalize our entire production setting across AWS cloud platforms and colocation hosted systems. This is a foundational leadership role accountable for the end‑to‑end reliability, scalability, performance, and uptime of all production systems. We expect the Director to bring together and lead Site Reliability Engineering (SRE), DevOps, CloudOps, Security, and Database Administration (DBA) functions into a unified production operations organization, while also owning key external partner relationships, including managed cloud operations and cybersecurity.This leader will operate at the intersection of platform engineering, reliability strategy, incident management, and IT service management (ITSM/ISM) — driving a mature, scalable, and audit‑ready operational model aligned with KORT’s regulatory obligations (PCI,



SOC2).Some key responsibilities include:Production platform ownershipOperational leadership (SRE, DevOps, DBA)Incident management & service reliabilityObservability, monitoring & performance engineeringCloud & infrastructure strategy (AWS + Hybrid)Vendor & partner ManagementSecurity & compliance collaborationIT Service Management (ISM) evolutionVision & leadership in production engineering excellenceWHAT WE’RE LOOKING FOR
10+ years in production operations, SRE, or platform engineering5+ years in leadership roles managing technical operations teamsHas experience operating in or built high‑scale, highly reliable production environments, and can clearly articulate what differentiates average from elite operationsProven experience operating high‑availability, mission‑critical systemsDeep expertise in AWS (core services, architecture, operations), SRE and DevOps practices and Monitoring and observabilityStrong experience with Incident management and ITIL practices, Infrastructure as Code (Terraform, CloudFormation) and Database operations (SQL Server, cloud‑managed DBs)Has experience driving organizational change, not just technical executionExcellent cross‑functional communication and collaboration with technology teams, business stakeholders and customersPREFERRED
Experience in payments / fintech environmentsExperience managing third‑party cloud or managed service providersFamiliarity with PCI‑DSS, SOC2,



and regulated environmentsFamiliarity with hybrid cloud/on‑prem modernization and FinOps and cost optimization strategiesLIFE AT KORT PAYMENTS
We pride ourselves on cultivating an inspired culture characterized by customer‑centricity, commitment, respect, and agility. Our high‑growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:Culture
Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.Collaboration: Leverage diverse perspectives and work as a team to get the job done.Transparency: Empower success through open communication, honesty, and inclusion.Perks and Benefits
Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.Flexible and Inclusive Work Environment: We understand the importance of work‑life balance and provide the flexibility you need to thrive.Fun Events: From team‑building activities to company‑wide celebrations, we love to have fun and recognize our hard work.Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.
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📌 Director Production Operations (Winnipeg)
🏢 Payfirma
📍 Winnipeg