Elevate Customer Success at Clio as the Manager of Scaled Success. Lead a dedicated team to drive engagement strategies and optimize customer relationships in the legal AI sector.This managerial role focuses on retaining and expanding Clio's product utilization across large customer segments. You'll create data-driven strategies, conduct comprehensive coaching, and leverage AI to transform workflows for legal professionals. Your leadership will ensure that automation and engagement tactics align with customer needs and industry standards.Key Responsibilities:Develop and architect scalable engagement strategiesGuide customers through AI transformation processesOptimize operational efficiency through detailed insightsFoster team culture focused on results and collaborationLead cross-functional initiatives to enhance customer service qualityRequirements:Over 3 years of management experience in SaaSProven background in customer success rolesSkilled in AI-first workflow designExperience with leading customer escalationsStrong data-driven decision-making capabilitiesEnable Clio's growth while nurturing talent and revolutionizing the legal experience for clients.#J-18808-Ljbffr