Customer Service Representative (French Speaking)

Toronto, ON, Canada

Full Time

Customer Service

Entry Level

Location

Toronto

Remote/Onsite/Hybrid

Hybrid or remote depending on location

Salary

$47,000 CAD plus bonus and benefits

Language

Bilingual in French and English

We know that finding a meaningful and rewarding job can be a long journey.

Our goal is to make that process as easy as possible for you. Start your journey with us by browsing available jobs.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgement or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Nous savons que la recherche d'un emploi intéressant et gratifiant peut être un long parcours.

Notre objectif est de rendre ce processus aussi facile que possible pour vous. Commencez votre parcours avec nous en consultant les offres d'emploi disponibles.

Chez Workplace Options, nous nous engageons à construire un lieu de travail où les individus se sentent habilités à apporter leur entièreté au travail, sans jugement ni crainte de discrimination, et nous en sommes responsables. Nous comprenons qu'une organisation diversifiée n'est qu'un début et qu'elle aura besoin de soins et d'attention pour s'épanouir. Nous continuerons à prendre des mesures pour obtenir des résultats équitables et mesurables.

Nous nous efforçons de cultiver un espace où les différentes voix sont non seulement entendues,



mais aussi activement recherchées et appréciées pour les perspectives uniques qu'elles apportent. En embrassant et en promouvant l'authenticité, nous visons à construire une communauté dynamique et inclusive qui favorise la collaboration, l'innovation, l'appartenance et l'épanouissement personnel.

What You Will Do

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities

- Assess the Employee’s needs through targeted questioning.
- Obtain employee’s personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
- Perform quality assurance callbacks to our clients.
- Maintain communication with clients and associated EAPs as required.




- Ensure all data entries are complete and accurate, with proper spelling and grammar

Qualifications/Skills

- Bachelor's Degree.
- Solid written and spoken communication skills in English and French.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship‑building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position.

What We Offer

- Paid Time Off
- Life Insurance
- Employer Pension Contribution
- Travel Reimbursement
- Extended healthcare
- dental and vision benefits
- Life insurance
- AD&D; and Long-term disability insurance
- Training/tuition reimbursement
- Gym Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services
- Mentorship Program
- Employee exchange programme
- Comprehensive training provided for this position

Our Commitment to Diversity

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgement or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (

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📌 Customer Service Representative (French Speaking) (Toronto)
🏢 Work Place Options
📍 Toronto