Lead public sector partnerships with Samdesk as a Technical Account Manager. Focus on commercial health, program delivery, and adoption during critical public safety events.
Samdesk is on the hunt for a strategic Technical Account Manager based in Edmonton to oversee partnerships with provincial governments. This role is multi-faceted, combining account management, project coordination, and customer success to deliver vital services during emergencies. You'll handle relationships that span various agencies, ensuring seamless operations and impactful outcomes.
Key Responsibilities:
• Manage retention, renewal, and expansion across government accounts
• Oversee program delivery with tracking of milestones and risks
• Conduct training sessions for large user groups
• Serve as primary contact for stakeholders at all levels
• Utilize data tools to monitor account health and outcomes
Requirements:
• 5+ years in Customer Success or Account Management
• Experience with provincial or federal government accounts
• Proven success managing initiatives across departments
• Solid technical acumen and communication skills
• Located in Edmonton with onsite meeting flexibility
Drive impactful outcomes and strengthen public safety initiatives through your leadership at Samdesk.
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