Elevate your career with NewAge as a Post-Sale Concierge, providing tailored support for VIP clients in a hybrid work setting. Deliver exceptional service and enhance customer satisfaction at every touchpoint.
As a crucial member of the Customer Experience Team, the Post-Sale Concierge engages directly with VIP clients, ensuring they receive unparalleled attention throughout their post-purchase journey. This role demands strong interpersonal skills, a calm demeanor under pressure, and a detail-oriented approach. You will collaborate with internal teams and partners to address client inquiries, resolve issues, and foster relationship-building.
Key Responsibilities:
• Develop personalized relationships with VIP clients
• Resolve any concerns raised swiftly




• Collaborate with departments for seamless service
• Maintain product knowledge for effective assistance
• Document interactions accurately for case records
Requirements:
• 2+ years in one-on-one customer service
• Robust verbal and written communication skills
• Organized and detail-oriented under pressure
• Experience with CRM platforms preferred
• Knowledge in eCommerce or Business is a plus
Use your interpersonal skills to uphold NewAge's high service standards for valued clients.
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📌 Customer Experience Specialist at NewAge (Toronto)
🏢 NewAge Products
📍 Toronto