Location NationwideJob Number 175265Brand XtimeDescription The Xtime Field Implementation Specialist (FIS) position works directly with Xtime dealership customers and is responsible for the implementation, training and successful application of Xtime's product suite regarding specific enterprise accounts or regionally based customers.Train dealership service department personnel on Xtime's suite of products to ensure comprehensive understanding and successful application within existing customer processesConduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processesProvide L2/L3 technical support to enterprise customers as requestedProvide accurate customer status reports identifying tasks completed and action itemsAct as an enterprise customer and dealership advocate within XtimeAbility to manage and track travel requirements in compliance with Xtime guidelinesQualificationsIndustry Specific BackgroundAt least 3 years Automotive Industry experience within an OE (e.G. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entitiesDemonstrated success in behavioral and process change within teams of automotive technicians strongly preferredComprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealershipAt least 1 year working directly with dealerships; preferably in an advisory or account management capacityWorking knowledge of one or more DMS systems (desirable)Technical/Management SkillsExperience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processesAccount and/or Client Management experience with proven track record of operational objectives consistently attainedAbility and eagerness to learn complex technology and basic understanding of web-based systemsOther Required SkillsDemonstrates ability to acknowledge customer concerns, identify issue, and implement a corrective action in using comprehensive understanding of Xtime product(s) and related functionalityCritical thinking and problem solving skillsAbility to clearly and effectively discuss technical issues with non-technical customer personnelSensitivity and patience when working with customersOrganization and attention to detailExcellent verbal and written communication skillsFlexibility/adaptability to work in a very dynamic environmentAbility to work nearly autonomouslyDesire to work in a highly cooperative atmosphereTravel Expectations 90%-100%It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our SpectrumTM suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation. #J-18808-Ljbffr