RQ00198 - Sr. Business Analyst

6-month contract (132 business days) - possible extension

3 days onsite/2 days remote (subject to HM's discretion) -277 Front St W

Must Haves

- 5+ years experience ServiceNow CMDB data model (CSDM)
- 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping

Description:

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a positive understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement.



They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills

- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
- ServiceNow ServicePortal
- Business application architecture
- Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper‑V) and Network architecture (switches, routers, firewalls, OSI network model)
- Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

INCORPORATED RATE RANGE (7.25 billable hours per day)

- $84.20/hr - $101.04/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

- $67.36/hr - $80.83/hr T4

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📌 Sr. Business Analyst (Toronto)
🏢 Source Code
📍 Toronto