As a Sr. Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug-ins for DialpadThis platform is central to scaling Dialpad's integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug-in frameworks, and client librariesYou will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high‐quality, scalable technical solutionsYou will help shape the 6-12 month technical direction for the platform, break down complex requirements into clear, actionable deliverables, and solve technical challenges through shared tools and patternsYou'll collaborate closely with engineering teammates, product leaders, and external developer stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical trade-offs, and mentor other engineers through design, implementation, code review, and production supportThis position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver officeOwn the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoringCollaborate with product managers,



engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutionsMentor other engineers through design reviews, code reviews, and onboarding supportContribute to the long-term technical direction and architecture of the developer platformBenefitsCompany stock options100% paid medical, dental, and vision planContinued education stipendCell phone, home internet, and gym membership stipendCatered lunches, free snacks & drinksWork from home opportunitiesTechnical Proficiency: Strong proficiency in Python or JavaScript, with hands‐on experience building APIs, webhooks, and distributed systemsDomain Expertise: Familiarity with platform-level concepts such as OAuth, permission models, rate limits, and event deliveryOperational Excellence: A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environmentBonus Points: Experience building developer platforms, integrations, data pipelines (ETL), or high‐throughput async systems (Redis, message queues)AI-Forward: Solid interest in Agentic AI and experience using AI-assisted coding tools (e.G., Gemini, Claude) for developmentCommunication & Mentorship: Ability to drive technical design, mentor engineers, and clearly explain trade-offs to both technical and non-technical stakeholdersEngineering Experience: Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems #J-18808-Ljbffr

📌 Senior Software Engineer (Developer Platform) (Vancouver)
🏢 Dialpad
📍 Vancouver