Position Profile

Clerical Support Associate – Prenatal Obstetrical Clinic Team

Employment Status: Temporary Part-time
Duration: January 2028
Hours of Work: Rotating shifts, 8 or 12 hours, days/evenings/weekends
Location: Humber River Health, Willson Site
Labour Group: Teamsters Clerical
Reporting Relationship: Manager, Mother and baby Unit and Pre-Natal Clinic
Hourly Rate: $29.966 - $31.016 (Teamsters)

Position Responsibilities:

- Responsible for receiving referral for booking appointments from Primary Care Providers.
- Collaboration with interdisciplinary team to confirm, prioritize and schedule appointments for elective procedures.
- Responsible for clerical support including patient registration, transfer and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
- Responsible for customer service including re-scheduling appointments, follow-up calls to confirm appointments, answering and redirect patient inquiries, respond to telephone inquiries, greeting patients and visitors in a courteous manner.
- Communicates with bed allocation and other departments to arrange patient placement.
- Communicates with other departments and service areas as required.

Qualifications:

- High school graduate or equivalent required.
- Completion of a Community College medical secretarial diploma is considered an asset.
- Minimum 1 year full time equivalent recent clerical experience required, preferably in an outpatient health care setting.
- Completion of a medical terminology course preferred.
- A good working knowledge of basic related medical terminology.
- Good keyboarding skills with a minimum typing speed of 40 WPM required.
- Experience with MEDITECH, Novari,



Booking Caesarean section, Induction of labour and obstetrical appointment, Community Wide Scheduling computer experience preferred.
- Strong interpersonal skills, both oral and written competencies.
- Ability to work independently with minimal supervision in a team workplace.
- Knowledge of a second language an asset.
- Excellent attendance and discipline free record required.
- Demonstrate strong relationship with practitioners to support the patient flow in the clinic.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

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📌 Clerical Support Associate Prenatal Obstetrical Clinic (Toronto)
🏢 Humber River Health
📍 Toronto