Lead the North American Customer Support team at STEMCELL Technologies and enhance service delivery. Drive performance and operational excellence while fostering a high-performing culture in customer support.STEMCELL Technologies seeks an experienced Senior Manager for its North American Customer Support team. This role is pivotal in overseeing operations, mentoring staff, and executing strategic plans that support business growth. You will collaborate with senior leaders to translate strategies into actionable initiatives,



ensuring exceptional customer experiences and continuous improvement in service delivery.Key Responsibilities:Oversee regional Customer Support operations and order fulfillmentMentor and coach supervisors and support representativesDevelop short and long-term strategies for customer supportRepresent Customer Support in cross-functional strategy executionImplement creative methods to evaluate team effectivenessRequirements:Bachelor's Degree with 10+ years of experienceProven ability to influence stakeholders and drive alignmentKnowledge of Customer Support best practicesExperience with ERP/CRM systems like SAP and SalesforceProficiency in Google Workspace and team managementElevate customer experience and drive performance through effective leadership in STEMCELL's North American operations.#J-18808-Ljbffr

📌 Senior Manager, Customer Support At Stemcell (Burnaby)
🏢 BioTalent Canada
📍 Burnaby