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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong solution and technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants deliver technical solutions to meet the customer’s business and technical requirements. They lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT: Responsibilities

• Become a highly certified and recognized Salesforce expert


• Help clients consistently meet/exceed goals and metrics


• Contribute to customer success through front and backend solution development and release management


• Deliver high client satisfaction (CSAT)


• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.


• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.


• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.


• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.


• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.


• Build relationships with business partners, internal and external,
  
  
  
  and contributing to broader goals and growth beyond the scope of a single customer engagement.


• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

Minimum Qualifications

• Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within Canada* 3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.


• 3+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.


• 2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.


• Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.


• Experience with Waterfall and/or Agile implementation methodologies.


• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.


• Proven ability to analyze, design, and optimize business processes via technology and integration.


• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.


• Polished speaker with the ability to evangelize best practices at various levels within a large organization.


• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.


• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.


• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.


• Travel to client site (average of 25%), but maybe higher or lower based on the client engagement.


• Cachelors degree required in Computer Science, Software Engineering, Business, or in a related field.


• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:


• Salesforce Certified Platform Administrator


• Salesforce Certified Platform App Builder


• Salesforce Certified Platform Developer


• Salesforce Certified Agentforce Sales Consultant


• Salesforce Certified


• Service Consultant


• Salesforce Certified Agentforce Specialist


• Salesforce Certified JavaScript Developer

Preferred Qualifications

Leadership Qualities

• PASSION: Passionate about Customer Success


• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on


• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller


• URGENCY: Ability to move fast and drive business value and resultsOHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart


• TRUST: Trust the company’s core values


• ADAPTABLE: Excels in high levels of uncertainty and change

Security Clearance

This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be eligible to obtain clearance as a condition of employment.

Reliability Clearance

Requires providing 5 years of verifiable work and residence history, generally from within Canada

Secret Clearance

Requires providing 10 years of verifiable work and residence history, generally from within Canada

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Ontario-based roles, the base salary hiring range for this position is CAD 108,000 to CAD 148,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or perks, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.