Benefits

- Employee discounts
- Employees will be scheduled 40 hours per week with flexibility to work evenings and weekends to meet project requirements and timelines.
- Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
- Employee Discount Program.
- Ongoing in‑house training and education courses.
- Employee Family Assistance Program (free confidential counselling).
- Employee Recognition Program.

Not just a job – a community, a partnership, a team.

As a rapidly growing corporate subdivision of London Drugs, TLD has been a leader in Corporate IT and AV solutions in Western Canada for over 40 years. We provide an exceptional IT portfolio and dynamic AV solutions, delivering a uniquely integrated technology offering to our business clients. We strive to always combine expertise in IT and AV fields in one source, providing the best technology solutions for our customers.

We have a distinctive, integrated group of professionals: account managers, inside sales support, project managers, designers, technicians, engineers, help desk service coordinators, logistics and more – we succeed as a team.

We are seeking innovative, customer‑focused people to join our team. Our offices are located in Richmond, BC, but we are open to offering this position remotely for the right candidate.

Audio Visual Designer

The responsibility of this role is to be a lead senior designer for our commercial projects. This includes providing support to the sales team and our AV team to design, price, and develop solutions for our clients. The role requires a thorough understanding of AV design components to gather customer requirements and design solutions. You will interface with clients to determine their needs, provide solutions, ensure client satisfaction, and maintain profitability of the design. The secondary function is to support in‑house programming when possible and guide TLD in becoming more capable in design implementation.

Additional responsibilities

- Prepare detailed designs for implementing or upgrading complex systems.
- Deliver designs on time, within the project budget, and maintain high quality.
- Produce documentation for Statements of Work (SOW), design submittals, project proposals, and project design updates.
- Support TLD Account Managers and Management in presales activities.
- Provide research and input for project proposals and opportunities.
- Maintain well‑organized client files, technical journals, and other job‑related reports and communications, including weekly updates and conferences, using customer‑relationship‑management tools.




- Consult with the service team and contractors to ensure efficient and accurate deployment of designs.
- Conduct regular on‑site quality checks of designs being implemented.
- Support the service team and contractors to ensure correct installation and deployment of designs.
- Coordinate with the sales, services, and operational divisions of TLD to ensure timely delivery of technical support and services to TLD clients.
- Track activities accurately and promptly using TLD's tools and procedures.
- Attend and participate in seminars, trade shows, and other educational opportunities as required by TLD.
- Be available for out‑of‑town travel to meet or provide support and services to clients.
- Work consistently to improve TLD’s relationship with clients, including joint and in‑person meetings with Account Managers and Systems Engineers.
- Participate in vendor training as required.
- Maintain company ticketing and project update tools promptly.
- Actively participate in ways to improve AV projects and implementations with the goals of client satisfaction and business profitability.

Desired qualifications

- Excellent written and verbal communication skills.
- Strong AV design capabilities and able to design a wide range of AV solutions.
- Meticulous in designing, integrating, deploying, and testing systems.
- Simplifies and breaks down complex problems into practical solutions.
- Strong document management skills for scope of work, proposals, and design/programming files.
- Effectively prioritizes work and manages multiple design projects concurrently.
- Adapts easily to change.
- Strong analytical and strategic thinking skills.
- Works quickly and accurately under pressure.
- Collaborates effectively with all levels of staff internally and externally.
- Supports proposal development with a focus on resource utilization, manufacturer products, and project costs to maximize profitability.
- Communicates on both technical and business levels.
- Works independently with little direction and effectively as a team member on larger projects.
- Brings solutions to problems rather than just raising issues.

Education & Knowledge





- Completion of a bachelor level degree program in Engineering, Science or Applied Science (Computing) or an equivalent combination of skills and experience.
- 5+ years of experience working in the AV channel in a similar capacity. Experience in design, deployment, and pre‑sales is desirable.
- Understands areas of AV infrastructure and application deployment, including but not limited to:
- Design skills with products TLD sells and supports.
- Knowledge and experience implementing current AV solutions TLD sells.
- Knowledge and experience integrating AV systems into client’s network.
- Programming certifications.
- Security concepts experience.
- Creating drawings using current design programs such as Visio or AutoCAD.

- History with programming, programming designs and deployments.
- Foundational and core system certifications in Crestron/Extron and other AV industry standard programming and technologies.
- Understanding of audio fundamentals. Capable of setup, configuration, and troubleshooting of DSP; capable of configuration and setup of various AV programming tools enough to understand and provide some support, direction of programming overall.
- Must have demonstrated technical leadership and organizational abilities.

Equal Prospect Employer

TLD is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third‑party recruitment services.

TLD may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e‑mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website.

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📌 Audio Visual Designer (Richmond)
🏢 TLD, a Corporate Division of London Drugs
📍 Richmond