Agency Support Representative (Shawinigan)Build Your Future With UsAre you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future?As anAgency Support Representative (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.What You Will Accomplish With UsAs anAgency Support Representative (Shawinigan), you will be at the heart of the Career agencies' mission :Welcome and assist clients and sales advisors, in person and over the phone, while providing professional and courteous serviceEnsure smooth communication and effective collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when neededProvide administrative and operational support to the sales force, including advisor contracting, onboarding, integration, and offboarding activitiesSupport the Agency Director with activity coordination, calendar management, meeting preparation, report compilation,



and the implementation of new administrative processesContribute positively to agency operations by helping manage office facilities, mail, office supplies, and by documenting processes and tasks related to agency activitiesWhat Will Help You Succeed in This RoleWe are looking for someone who:Is recognized for providing excellent customer service and understanding the needs of clients and the sales forceDemonstrates strong communication and interpersonal skillsBrings a proactive attitude, strong motivation, and a positive team spiritShows autonomy, attention to detail, and adaptability in a changing environmentHas relevant experience in administration, office support, or a related fieldHas an intermediate level of English, as the role involves occasional interactions with English-speaking internal and external partnersWhy You'll Love Working With UsA dynamic, people-focused, and evolving work environment where your contribution truly makes a differenceA healthy, safe, equitable, and inclusive workplace that promotes collaboration and respectAn on-site position at the center of agency operations with a stable 35-hour work week, Monday to FridayTailored training to support your integration and skilled developmentCompetitive benefits, including an on-site work premium, telemedicine, employee and family assistance program, discounts on iA products, and more!Please note that this is a temporary 15-month position, offering an excellent opportunity to gain valuable experience within a dynamic team and a well-established organization in the financial services industry.#J-18808-Ljbffr

📌 Agency Support Representative (Shawinigan) (Winnipeg)
🏢 IA
📍 Winnipeg