Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry.In this senior-level full-time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada. Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging innovative solutions to optimize customer service.



You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences.Key Responsibilities:Own and drive customer service go-to-market strategyOriginate and close new opportunities in the service practiceDevelop strategies for customer service reinventionAct as a thought leader on service transformation trendsCollaborate with Account Leads to align pursuitsRequirements:10+ years in customer service and contact center8+ years in go-to-market strategy rolesStrong team leadership skillsUniversity degree is requiredExperience in C-suite engagements and strategy developmentLead creative customer service solutions and strategic growth efforts with Accenture Song in Canada.#J-18808-Ljbffr

📌 Customer Service Go-To-Market Lead (Toronto)
🏢 Accenture
📍 Toronto