Job Description We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems engineering teams. This position requires hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities. If you are passionate about driving technical solutions and fostering collaborative success, we encourage you to apply. Job Description We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems engineering teams. This position requires hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities.



If you are passionate about driving technical solutions and fostering team-oriented success, we encourage you to apply. How You Will Contribute And What You Will Learn Escalations for tickets customer feels are not being worked or are technically challenging to resolve Ensure customer support cases have been assigned appropriate Severity/Priority and communicate to support delivery team for proper level of attention Outage Service Failure Reports (SFR) and Root Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage) Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM Provide Technical Support engagement training and knowledge

📌 Care Technical Customer Advocate (Ottawa)
🏢 NOKIA
📍 Ottawa