Support K-12 schools with finance tools as a Technical Support Analyst in a hybrid model at KEV. Focus on database accuracy and client support while enhancing educational systems.
As part of KEV’s Customer Support team, you will investigate and resolve software and payment issues, leveraging your technical abilities. Your work will directly influence the management of financial data across 27,000 North American schools. Engage with diverse clients and internal representatives to ensure the success of educational finance systems.
Key Responsibilities:
• Resolve software and payment-related issues for clients
• Assist frontline teams with complex support cases
• Validate data through SQL queries and documentation




• Collaborate with partners to enhance issue resolution
• Track and manage open support cases with attention to detail
Requirements:
• 3–5 years in technical support within software environments
• Proven experience with SQL for data resolution
• Background in finance or high-accuracy data management
• Robust communication for technical and non-technical audiences
• Customer-focused approach with problem-solving skills
Help drive excellence in financial oversight for schools while growing your career at KEV.
#J-18808-Ljbffr

📌 Technical Support Analyst Hybrid Role (Toronto)
🏢 KEV Group
📍 Toronto