Canadian Public Safety Operations OrganizationWage/Salary Info:$26.83/hourPosted Date:25-Jun-2026Location:PRINCE ALBERT# of Positions:2Employment Terms:Full-TimeLength of Employment:3-month term, with the possibility of extension.Education:Grade 12Apply By Date:05-Jul-2026Application InformationEmployer Name:Canadian Public Safety Operations OrganizationThe Client Support Representative is responsible for gathering, prioritizing & disseminating information related to support for the Emergency Communication Centre. They will provide 1st level user & system support for the Provincial Public Safety Telecommunications Network (PPSTN), the Provincial Control Burn Line, as well as a variety of programs through the Provincial Help Desk.ResponsibilitiesParticipate in & aid in the development of a tiered helpdesk support modelReceive and prioritize trouble tickets and service requestsCreate, edit, update, resolve and close trouble tickets and service requestsMaintain & update information within agency data, records management and contact management systems; including but notlimited to Service Desk Plus, Calltaker, CADDBM (Computer Aided Dispatch Database Management),



PPSTN database & client contact listsMonitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province, providing status notifications accordingly & coordinating with external agencies when requiredSend communications to our PPSTN radio clients, fire clients, dispatch clients, in regards to any outages, upgrades, or other types of communications requestedCreate & update documentation relating to effective support of all systemsProactively identify problems & report them within the guidelines of the SDP systemFollow-up with internal members & clientsFollow-up with Tier2 support personnel on open issuesQualificationsHigh School Diploma or Canadian equivalent; post‑secondary preferred but not necessaryMinimum typing speed of 35 words per minute with at least 80% accuracy supported by documentationWorking knowledge of Windows, and Microsoft Office Suite (Excel, Word, Outlook)Advanced Computer SkillsEffective communication in both written & verbal EnglishClear Criminal Record checkLegally entitled to work in Canada#J-18808-Ljbffr

📌 Client Support Representative (Winnipeg)
🏢 7shifts
📍 Winnipeg