Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands

Job Summa

Place is seeking a Customer Service Representative- Lost Pet Recovery who will report to the Supervisor, Customer Service.

Job Location: Re

mote
Main Responsibil

- ities
Responds to internal and external inquiries within stated service level agree
- ments.Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guide
- lines.Analyzes, researches, and resolves problems and discrepancies for member acc
- ounts.Maintains product knowledge, and awareness of customer services policies, and/or store pol
- icies.If applicable, maintains understanding of federal and state regulations to include compl
- iance.Performs other duties and responsibilities as assi

gned.
Basic Qualifi

- cations
2 years customer service, call center, or relevant ex
- perienceOnly Canadian residents will be considered for this

position
Please Note,



the Lost Pet Recovery department works 7 days a week, 365 days per year. Shifts can run anytime between 8:00am and 11:00pm EST.
Expected Hours Of Work

- rs Of Work
This is a full time position: Days and hours to be determined by needs of business. Hours to be determined between employee an

d director.
S

alary Range: $34,9

03 - $43,524

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include t

- he following:
Comprehensive full medical, dental and vi
- sion InsuranceBasic Life Insurance at no cost t
- o the employeeCompany paid short-term and long-t
- erm disability12 weeks of 100% paid
- Parental LeaveHealth Savings
- Account (HSA)Flexible Spending
- Accounts (FSA)Retiremen
- t savings planPersonal
- Paid Time OffPaid holidays and company-wide We
- llness Day offPaid time off to volunteer at nonprofit
- organizationsPet friendly offi
- Pet InsuranceOn the job training and skil

Program (EAP)
Interview Te

chnology Notice
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recr

uitment process.
By continuing with the interview, you con

sent to this use.
Tex

t Messaging Notice
If you provide a mobile phone number, you may receive job-related communications via text message. Message and da

ta rates may apply.
You may opt out of text communications at any time by replying “STOP.”

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📌 Customer Service Representative- Lost Pet Recovery (Ottawa)
🏢 Independence Pet Group
📍 Ottawa