Director, Implementation and Professional ServicesFatigue Science has developed the world's leading predictive fatigue management information system, enhancing productivity and safety in mining and heavy industry. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models to quantify and predict the cumulative effects of sleep disruption on human reaction time and cognitive effectiveness.Our solutions enable organizations to optimize operations, mitigate fatigue risk, and help workers stay safe. With proven impact, return on investment, and significant and growing traction in heavy industry, Fatigue Science serves cutting‐edge organizations who understand the importance of sleep as well as the value of data‐driven decision‐making.Why join Fatigue Science?You'll join a growing SaaS company solving meaningful problems for some of the world's largest industrial organizations. As a member of the leadership team, you'll have the chance to shape our customer experience strategy, influence company growth, and help organizations improve safety through innovative technology grounded in science.Who we are seeking:Reporting directly to our CEO, this role is ideally suited for a customer‐focused leader experienced in building relationships with global customers and driving adoption of technology in industrial operations. This role is key to completing successful implementations, expansions, and renewals, by understanding our customers operations and leading a high‐performing team in implementation and customer success activities. This role acts as our customer's internal advocate, championing their needs across Fatigue Science.ResponsibilitiesImplementation and Professional ServicesEvolve, further develop and continuously improve Fatigue Science's Pilot and Expansion Implementation and Change Management methodologies and tools, with a focus on change management and training.Assist in the pre‐sales process for customer engagements, including services pricing and defining a statement of work; partner with sales to identify and implement pilot and expansion opportunities.Understand our customers' fatigue management policies, procedures, processes and objectives, and assist the customer in building their strategy to leverage and integrate Readi,



using best practice change management principles.Provide oversight to the implementation team in the planning of activities, scope, objectives and deliverables that support our customer's business goals and solution delivery.Track, analyse and report on implementation status activities across all customers.Proactively engage with our customers with the goal of maximizing the value they realise from Fatigue Science's Readi platform; have a deep understanding of our customers' operations and how Readi fits into their workflows.Build relationships with the customer Executive Sponsor, resolving escalated issues and ensuring customer satisfaction.Management and LeadershipLead cross‐functional activities demonstrating a customer‐first approach throughout the organisation.Allocate and plan pilot and expansion implementation resourcing to meet the growth of the organisation.Build an ecosystem of global partners to support the scaling of implementation activities globally.Required SkillsBachelor's Degree in Information Systems Management, Business Administration, Industrial Engineering, Computer Science, Computer Engineering or related fieldPMP certification or equivalent project management experience is considered an asset.Certified and experience working with organisational change management process or projectsExperience delivering enterprise SaaS solutions (ERP, CRM, HCM, EAM or similar enterprise platforms)Experience managing multiple full‐life‐cycle implementations of information systemsExperience working in a professional services organisationDemonstrated experience presenting and interfacing with C‐level executivesExcellent organisation, communication, presentation, training, customer relationship and analytical skillsHighly motivated,



self‐starter with the ability to work within an operating frameworkCustomer service‐oriented attitude and excellent interpersonal skillsDemonstrated ability to be highly effective in a virtual team organisationDemonstrated strong analytical and problem‐solving skills, particularly with regard to anticipating and solving problems or issues before they occur or become criticalRequires the ability to change the thinking of or gain acceptance from others in sensitive situations without damage to the relationshipIdentifies high‐potential employees and stimulates their growthDemonstrated expertise mentoring technology personnelAdditional Preferred Skills & ConsiderationsMaster's Degree in Information Systems Management. Degrees in Business Administration, Computer Science or related field also acceptableExperience working with a multicultural and/or multilingual team across several time zonesDemonstrated pre‐sales abilitySpanish language proficiency is considered an asset but not requiredLevel of IndependenceTo function effectively, this person must have a high level of independence, show initiative and be highly motivated whilst working in a manner which is consistent with the team management structure.PerksCompetitive salary and performance incentiveThree weeks paid vacation plus birthday day offComprehensive health, dental and vision benefitsHealth Spending Account or Lifestyle Spending AccountHybrid work environment based in VancouverProfessional development opportunitiesCollaborative, mission‐driven teamCompany events and team‐building activitiesSalary RangeCAD $150,000–$170,000Equal Employment OpportunityFatigue Science is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and an inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, colour, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #J-18808-Ljbffr

📌 Director, Implementations And Professional Services (Vancouver)
🏢 Fatigue Science
📍 Vancouver