Join Clio, the leader in legal AI, as the Senior Manager of Customer Success Technology, with options for work in Vancouver, Calgary, Toronto, or remote locations across Canada.In this role, you will lead the CS Platforms team, responsible for technologies that improve customer success and support. Focused on building AI-driven solutions and managing the Salesforce Service Cloud, you'll enjoy a forward-thinking workplace where engineering meets customer-centric applications. This is an opportunity for a technically adept leader passionate about transforming customer experiences.Key Responsibilities:Lead the Customer Success Platforms divisionManage the full post-sale platform technology stackCreate in-house AI solutions and automationsDirect vendor relationships for CS support AI initiativesSet strategic objectives with cross-functional stakeholdersRequirements:5+ years in Salesforce, particularly Service Cloud3+ years in a leadership capacityProficient with Git-based development processesExperience with AI tools like ClaudeFamiliarity with SaaS vendor negotiation and managementShape Clio's future in customer success by fully harnessing AI technologies.#J-18808-Ljbffr