Transform TELUS service management as a Senior Technical Product Manager, focusing on ServiceNow initiatives and operational improvements. Join a customer-driven team to enhance user experience.
As part of TELUS's E2E Digital Transformation group, you will lead the evolution of critical ServiceNow elements as part of the Managed Service Transformation program. Bring your product ownership and technical expertise to guide the roadmap that shapes TELUS's value chains and drives customer satisfaction.
Key Responsibilities: • Define and prioritize roadmap for key initiatives • Lead service management solution development and execution • Collaborate with stakeholders to drive business outcomes • Support team member growth through mentoring • Communicate status updates, risks, and mitigation plans
Requirements: • Proven record in delivering complex transformation projects • Robust knowledge of ServiceNow and Netcracker systems • Solid expertise in technical domains • Excellent analytical and problem-solving capabilities • Financial acumen to develop compelling business cases
Contribute to TELUS's managed service innovation by leveraging your technical leadership and strategic vision. #J-18808-Ljbffr
📌 TELUS Managed Service Transformation Lead (Calgary)
🏢 Telus
📍 Calgary
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