Elevate customer experiences at SysAid as the Senior Director of Customer Retention & Growth. Lead the transformation of our post-sales organization into an AI-driven, insight-enhanced growth engine.SysAid is redefining IT Service Management through creative AI solutions. You will own net revenue retention (NRR) while driving adoption and reducing churn through intelligent strategies. Your expertise in SaaS, customer success, and AI will be critical as you implement automated risk management and develop high-performing teams.Key Responsibilities:Own and optimize Net Revenue Retention (NRR)Develop AI-enhanced forecasting models for churn reductionDrive AI-powered adoption and onboarding experiencesBuild a scalable and structured AI-driven growth engineLead proactive and automated risk management initiativesRequirements:10+ years in SaaS Customer Success or related rolesProven track record of enhancing retention and expansionExperience leading AI/automation strategiesStrong background in ITSM or workflow platformsFamiliarity with data-driven insights and customer managementLeverage your extensive AI and SaaS expertise to redefine customer retention strategies at SysAid.#J-18808-Ljbffr

📌 Senior Director Of Customer Retention At Sysaid (Toronto)
🏢 SysAid
📍 Toronto