NOC Network Operations Support Specialist The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis. Qualifications Education- 2 years technology diploma in a telecommunications or networking related program is required- Cisco Certified Network Associate (CCNA) required- Cisco Certified Network Professional (CCNP) an asset Work Experience- 2 to 4 years technical working experience is required- Experience working in the telecom industry is required Specific Competencies- Must possess a high level of customer service skills.- Proven ability to work independently and meet aggressive deadlines.- Proficient in and experience with telecom grade Ethernet access networks.- Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.- Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.- Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).- Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.- Working knowledge and experience with layer 2 bridging/switching,



TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.- Working knowledge of MPLS and VPLS an asset.- Detailed understanding of provisioning processes in a service provider setting.- Experience working with and troubleshooting optical medical converter technology.- Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.- Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.- Must be customer focused and an effective communicator Key Responsibilities- Performs functions relating to the administration, maintenance and support of the network and services provided to customers.- Provides direct and front line support to customers as required via telephone.- Provide technical and customer support functions in the Network Operations Center (NOC)- Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.- Input, update and verify various databases and programs related to the job functions.- Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.- Be safety and control conscious and aware of established control procedures, laws and regulations.- Other duties as assigned. Work Environment- NOC – Network Operations Center Special Conditions- This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.- On-call rotation 24/7/365- This position works shift work.- Only bilingual (French/English) candidates will be considered for this role. This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum. Shift Breakdown Morning shift 7:00AM to 3:30AM Regular shift 9:00AM to 5:30PM Evening shift 3:00PM to 11:30PM (Shift premium applies 5%) Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%) #J-18808-Ljbffr

📌 Noc Network Operations Support Specialist - C$65,000 A Year (Richmond Hill)
🏢 Onico Solutions
📍 Richmond Hill