Drive customer service excellence in St-Hubert as a MRO Customer Service Manager. This full-time position emphasizes effective communication and operational success.
In this pivotal role, you will lead the coordination of shop visits and ensure customer satisfaction is prioritized. With 6-8 years of relevant experience and leadership skills, you will support your team in meeting commitments and enhancing the shop's reputation.
Key Responsibilities:
• Oversee customer-centric shop visit strategies
• Establish solutions based on engine event inspections
• Ensure effective communication of customer demands
• Lead team training and performance accountability
• Prepare analyses related to engine maintenance planning
Requirements:
• Minimum 8 years' experience or 6 with a Master's
• Strong analytical mindset and communication skills
• Engine knowledge coupled with business sense
• Familiarity with MS Office; eagerness to learn SAP
• Bilingual in French and English for documentation tasks
Lead your team towards achieving customer-focused results in a rapidly changing MRO workplace.
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