Lead as the Technical Operations Director across New York and Pune, India. Drive continuous improvement in API's technology workplace and support employee productivity.This senior IT leadership role requires overseeing helpdesk operations and managing hardware and software lifecycle strategies. Your focus will be on enhancing team collaboration across geographical boundaries while ensuring that IT services are responsive to the needs of a growing organization.



Your leadership will play a pivotal role in aligning technology initiatives with business objectives.Key Responsibilities:Mentor IT operations personnel in two global locationsOwn helpdesk performance metrics with a focus on improvementManage hardware lifecycle processes for end-usersEnsure Microsoft 365's governance and optimal performanceAlign IT operational strategies with organizational growthRequirements:15+ years in IT roles, 5 as a senior directorExperience handling distributed teams globallyAdvanced knowledge of ITSM platforms and reportingProven track record in budget management and vendor relationsFamiliarity with security protocols and compliance requirementsSteer the IT operations landscape with your strategic vision and enhance service quality across teams.#J-18808-Ljbffr

📌 Technical Operations Director New York/Pune (Markham)
🏢 Accommodations Plus International
📍 Markham