Join Clio as a Customer Success Manager in Vancouver, Calgary, or Toronto, and enhance customer relationships while driving strategic business goals using cutting-edge AI technology. This role centers on fostering great customer engagement, satisfaction, and retention.

As a key member of the Customer Success Management team, you will develop valuable relationships with Clio’s top clients. Your expertise will focus on delivering exceptional customer experiences through effective communication and a deep understanding of their needs. You will also drive workflow optimization, aiding in renewals and upsells through strategic interactions.

Key Responsibilities:



• Develop and manage relationships with high-value accounts • Maintain high customer satisfaction and engagement levels • Leverage AI tools to identify customer needs • Educate customers on optimizing Clio’s product capabilities • Deliver regular Business Reviews to showcase value

Requirements: • 3+ years in customer-facing roles (B2B/Enterprise SaaS) • Strong communication and relationship-building skills • Ability to navigate complex customer environments • Experience with account planning and success strategies • Self-motivated with a proactive approach

Utilize your skills in customer management and relationship-building to support Clio's mission of transforming legal practices. #J-18808-Ljbffr

📌 Customer Success Manager in Vancouver (Winnipeg)
🏢 Themis Solutions
📍 Winnipeg