About RoamRoam is the Canadian leader in the emerging car subscription market.Since launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of up-to-date life.Roam is backed by world‑class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with offices and garages across the GTA.The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada.Visit Roam's Website for more information: https://roam.Auto/The Customer Support Agent is:One of the first points of contact and the voice of our customers inside the company, surfacing insights that help internal stakeholders better serve themCustomer facing and directly responsible for delivering a best‑in‑class experience to Roam subscribers on a day‑to‑day basisComfortable working in a fast‑paced environment and able to juggle multiple priorities appropriatelyIn person 5 days a week at our Etobicoke locationYou will be responsible for:Responding to inbound customer inquiries across phone, email, and chat in a professional and personable mannerBooking and confirming customer appointments for vehicle pickups, drop‑offs, and service visitsGreet customers upon arrival at the service drive and accurately document vehicle concerns, service history, and requested repairs or maintenanceSchedule service appointments via phone, email, and online platforms while optimizing Roam workloadServe as the primary liaison between customers, sales,



and operations to ensure clear communication throughout the subscription processFollowing up with customers on outstanding invoices (related to damages, mileage overages, overdue payments)Triaging vehicle issues and roadside queries, and escalating to the appropriate team when neededCapturing customer feedback and improvement requests, and sharing them with the broader teamCoordinating with the operations team to ensure all customer requests and issues are completed on a daily basisSupporting new customer onboarding, including walkthroughs, document collection, and account setupHelping keep the front of house welcoming and organized for incoming customersAssisting the Customer Experience Manager with reporting, documentation, and continuous improvement initiativesIdeal candidates have:At least 1 year of post‑secondary education/experienceWorked in customer service facing roles for a minimum of 1–2 yearsEnthusiasm towards helping people and approach problem solving on a personal levelStrong written and verbal communication skillsAttention to detail and time keepingExceptional engagement and substantial availability during peak seasons (summer holidays, spring break, winter holidays)Strength to adapt and prioritize unexpected changes or emergency tasksA highly motivated, proactive, 'Get it Done' attitudePeople best for this role have previously worked as, or have experience using the following tools:A retail sales associate in a high‑volume, customer‑facing environmentA call centre or contact centre agent comfortable using digital tools and workspacesA customer service representative at a dealership, rental agency, or similarA customer facing administrator/coordinatorA front desk or guest services associate in hospitalityComfortable using Zoho, Zendesk, or other similar CRMsOur team cultureWe're a tight‑knit, ambitious team led by experienced entrepreneurs and operators! We thrive on solving complex problems, moving fast, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4‑weeks paid vacation!We value:Extreme ownershipCuriosity and a growth mindsetCollaboration and kindnessFocus and resilienceA sense of humour#J-18808-Ljbffr

📌 Bilingual Customer Support Agent At Ncr Atleos (Winnipeg)
🏢 Enverus
📍 Winnipeg