Elevate client experience with National Bank as a Senior Director in Edmonton, Alberta. This role blends strategic leadership, team development, and commercial support aimed at Commercial Banking clients.As the Senior Director for Client Experience & Commercial Support, you will be responsible for leading a skilled team of Account Representatives dedicated to enhancing client satisfaction. Your strategic leadership will evolve operational practices while ensuring alignment across regions. Collaborate with frontline teams and regional leaders to create seamless processes and cultivate an cutting-edge,



client-focused environment.Key Responsibilities:Lead and develop Account Representatives for exceptional client serviceEvolve capabilities and enhance operational practices for clientsCoach frontline leaders on talent development and engagementEnsure accountability for team performance and client satisfactionDrive the evolution of the support model for Commercial Banking clientsRequirements:Bachelor's degree in a relevant field or equivalent experienceSignificant experience managing teams and stakeholdersStrong understanding of Commercial Banking operationsExpertise in performance management and operational efficiencyProven communication and collaboration skillsHarness your leadership expertise to transform client experiences at National Bank.#J-18808-Ljbffr

📌 Director Of Client Experience In Edmonton
🏢 Banque Nationale du Canada
📍 Edmonton