DescriptionIf you thrive in a team‑oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!Job Summary:The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern and, if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.Key Responsibilities:Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolutionReceiving calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, daily operationsCreate work orders for requests on all incoming calls, e‑mails and complete callsFollow up on work orders in progress and ensure customers satisfactionStrong understanding as to how to prioritize call types and raise visibility or escalations when necessaryResponsible for following up on quotes as required and once approved,



are done in timely mannerEnsure maintenances are done within 45 days from the month they are createdDaily monitoring of all work in progressResponsible for scheduling of preventive maintenances in advance and confirming dates with the customerResponsible for providing follow up and supportive documentation for preventative maintenances and services as completed by the field technicians, including the monitoring of timely completion of all dispatched workAbility to manage constantly changing priorities and adapt to business needs and requirementsAssist co‑workers with day‑to‑day operations and set up schedulesReconciling of all invoices received from suppliersIncludes administrative support for call centre on a regular basis as directedQualifications:3–5+ years dispatch experience in serviceBilingual – English and French (written and spoken) is an assetService and customer oriented – Actively looking to help peopleAbility to organize information & schedules in a structured and logical wayAbility to communicate clearly and set expectations with internal and external personnelWritten communication is also imperative and the ability to document information and instructions, so others understand the course of action taken/requiredAbility to identify problems proactively and take actionCritical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,



conclusions or approaches to problemsActive Listening – giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriateJob requires being reliable, responsible, and dependable, and fulfilling obligationsAttention to Detail – Job requires being careful about detail and thorough in completing work tasksSelf‑Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situationsThe salary range is $55,000.00 to $65,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and perks such as short‑term incentives and health insurance, among others.BenefitsComprehensive health, dental and medical advantages, including wellness supports, RSP matching and generous vacationService milestones and peer recognition plus Employee Discounts and IncentivesHybrid working models, where applicableAn inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within companyGDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.#J-18808-Ljbffr

📌 Bilingual Mobility Services Coordinator (Varennes)
🏢 BGIS
📍 Varennes