Elevate customer success at Clio as a Senior Manager focusing on applications and AI innovations. Transform the post-sale journey for legal professionals with a dedicated technical approach.
This senior position is available in Vancouver, Calgary, Toronto, or as a remote role throughout Canada. As a hands-on leader, you will manage the Customer Success Platforms, driving technology and AI applications. Collaborate with multiple stakeholders to ensure seamless integration and superior customer experiences.
Key Responsibilities: • Lead and mentor the Customer Success Platforms team • Own Salesforce Service Cloud and customer success stacks • Build AI agents and customer support automations • Oversee vendor management for AI technologies • Partner with Datateams on customer success data strategies
Requirements: • 5+ years Salesforce Service Cloud experience • 3+ years leading technical teams in a platform role • Proficient in Git and pull request methodologies • Robust understanding of AI development tools • Experience with SaaS product vendor management
Bring your expertise in AI and customer success to Clio, enhancing legal technology solutions for better accessibility. #J-18808-Ljbffr