Elevate customer service excellence as a Subject Matter Expert at IntouchCX, engaging with teams in Winnipeg, MB. This temporary contract role ensures quality service by guiding Customer Service Representatives.
As a Subject Matter Expert at IntouchCX, you will provide essential front-line direction and support to the Customer Service Representatives. Your expertise will promote individual development through coaching and training, ensuring alignment with client brand philosophy and processes. This one-year contract requires adaptability and excellent communication skills in a fast-paced environment.
Key Responsibilities:
• Direct Customer Service Representatives and ensure service quality
• Administer feedback and training needs for team development
• Advocate for client partners by maintaining knowledge of promotions
• Facilitate call evaluation and career prospect programs
• Support various shifts, including evenings and holidays
Requirements:
• 2+ years in call center or customer service experience
• Proven skills in coaching and mentoring others
• High school diploma or equivalent required
• Proficiency in MS Office programs
• Strong analytical and problem-solving skills
Position yourself as a key leader in enhancing customer service at IntouchCX in Winnipeg!
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