Join the Workers Compensation Board of Manitoba as a Service Desk Specialist on a late shift in Winnipeg. Provide IT support and ensure operational effectiveness for internal staff and users.
This full-time, permanent role involves handling technical issues related to personal computing, networking, and telephony applications. You will support incident management, access control, and asset management while working on-site. Strong communication and problem-solving skills are crucial for success in this position.
Key Responsibilities:
• Accept and classify incidents in the recording application
• Escalate complex issues to second level support
• Grant and modify user access to systems
• Assist in analyzing incidents for potential problems




• Maintain operational documentation for IT assets
Requirements:
• One year IT certificate from an accredited institution
• Eight months experience in IT support or customer service
• Proficient in Windows and Microsoft Office
• Robust analytical and problem-solving abilities
• Excellent verbal and written communication skills
Utilize your technical skills and customer service experience at the WCB to enhance workplace safety and support users effectively.
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📌 Service Desk Specialist Full-time Winnipeg
🏢 Socket.dev
📍 Winnipeg