We Are Social is a global social media agency with offices across North America (NA), EMEA, and APAC. This is a newly created player‑manager role — you'll be hands‑on every day, resolving tickets, managing endpoints, and supporting ~200 users across the US and Canada, while owning strategy, stakeholder relationships, and IT direction for the region. That includes reviewing existing processes, integrating recent systems into the technology stack, and driving automation to reduce manual effort. You'll line‑manage the Los Angeles IT Manager, represent North America on the global IT leadership team, and work with the business to implement the company's AI strategy. WHO YOU ARE You're a senior IT professional who hasn't lost touch with the work. You're as comfortable resolving a tricky endpoint issue or scripting an automation as you are presenting a technology roadmap — and you don't see those as contradictions. You have an instinct for spotting where a process is broken or unnecessarily manual,



and you get genuine satisfaction from fixing it properly. You're curious about where technology is heading — particularly AI — and you know how to bring a business with you on that journey. You build trust quickly, lead by example, and thrive in environments where autonomy and accountability go hand in hand. WHAT YOU’LL DO Hands‑On IT Operations Provide direct technical support to NA users — resolving helpdesk tickets, troubleshooting hardware and software issues, and maintaining a high standard of service across the region. Manage the macOS device estate for NA users — configuring and deploying endpoints via Jamf, enforcing global policies, and maintaining a secure and compliant device fleet. Own the onboarding and off‑boarding lifecycle across NA — device provisioning,

📌 It Director, North America (Toronto)
🏢 We Are Social
📍 Toronto