Enhance client relations at Aon as a hybrid Customer Issue Lead, specializing in certificate and vehicle slip inquiries. Your commercial P&C; knowledge is essential to improve service delivery across Canada.
This role enables you to manage complex client concerns effectively, guiding teams through creative solutions. You will be positioned to influence Aon's service methodologies while ensuring that critical issues are resolved timely and accurately. Your contributions will foster a culture of operational excellence.
Key Responsibilities:
• Resolve advanced certificate and slip inquiries accurately
• Oversee critical issue assignments within teams
• Support colleagues in troubleshooting escalations
• Engage in client-facing discussions about service issues
• Continuously analyze and improve service processes
Requirements:
• Strong background in commercial P&C; insurance
• Advanced Excel proficiency for analytical tasks
• Excellent communication and relationship building
• Experience managing high-volume workloads
• Broker’s license is a must; French language skills are a bonus
Transform client service delivery with your expertise at Aon.
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📌 Aon Hybrid Customer Issue Lead (Toronto)
🏢 Aon
📍 Toronto