The Manager – Delivery & Operations is responsible for the day-to-day operating effectiveness of Blue Sky Consulting's project delivery and internal execution systems. This role ensures that client engagements are delivered with discipline, visibility, consistency, and operational control, while internal processes support strong project governance, healthy margins, reliable reporting, and effective resource coordination.This role is accountable for portfolio-level delivery oversight, operational rigor, execution cadence, and internal systems discipline across the business. The Manager – Delivery & Operations will work closely with the CEO, CTO, and CAO to ensure that what is sold is operationally ready to be delivered and that all active projects are being managed in a structured, proactive, and scalable manner.This is a highly hands-on leadership role for a person who is exceptionally detail-oriented, organized, proactive, and self-sufficient. The successful candidate must be able to independently manage multiple moving parts, follow through without close supervision, identify issues early, and create order across project delivery and internal operations.Role PurposeThe purpose of this role is to:Improve the predictability and consistency of project deliveryProvide leadership with reliable visibility into delivery health, resource load, time capture, billing readiness, and operational risksStrengthen delivery governance, project reporting, and day-to-day execution disciplineEnsure consistent use of internal systems including Azure DevOps, SharePoint, and OdooSupport resource planning, utilization visibility, and operational follow-throughReinforce Blue Sky Consulting's implementation methodology and Success FrameworkAct as the operational owner of delivery coordination and internal execution rhythmKey ResponsibilitiesMaintain an accurate and current view of all active client projects, including project status, budget/effort tracking, scope changes, delivery risks, resource constraints, and client escalationsEstablish and maintain a consistent project health framework across all engagements (e.G., green/yellow/red status and escalation criteria)Lead recurring portfolio health reviews with project managers and delivery leadsIdentify at-risk projects early and ensure documented recovery actions are developed, assigned, and followed throughEscalate material delivery risks and project concerns to the CEO and CTO as appropriateEnsure change-order requirements are identified early enough to protect delivery quality and project economics2. Delivery Governance and Project Management DisciplineOwn and enforce BSC project governance standards across all active engagementsEnsure all projects maintain current and accurate work plans, milestone status, issue logs, documentation, and next-step ownershipDrive consistency in project reporting, project controls, and status communication across the delivery teamCoach and support project managers and delivery leads in project stewardship, risk management, follow-through, and operational accountabilityEnsure delivery practices align with Blue Sky Consulting's Success Framework and standard implementation methodology3.



Resource Planning and Capacity Coordination – Getting out of the wayMaintain a forward-looking view of delivery demand, staffing requirements, and project resource pressure pointsCoordinate with the CTO and project leadership on delivery capacity, resourcing needs, and scheduling constraintsSurface utilization imbalances, staffing bottlenecks, and resource risks earlySupport leadership with informed recommendations around staffing adjustments, sequencing, and delivery prioritizationContribute to better utilization planning and resource allocation across the project portfolio4. Internal Systems and Operational DisciplineEnsure disciplined and consistent use of internal operational systems, including:Azure DevOps for work management and delivery trackingSharePoint for project documentation and project artifactsOdoo for time entry, project operational visibility, and billing supportMonitor data quality, usage adherence, and operational compliance across all systemsEnsure project records, documentation, timesheets, and operational data are complete, timely, and accurateIdentify usage gaps and drive corrective follow-up where compliance is slippingRecommend process improvements that strengthen reliability, visibility, and operational efficiency5. Time Entry, Billing Readiness, and Operational ReportingMonitor and enforce timely, accurate time entry across project delivery staffEnsure month-end operational readiness for billing by confirming that time, documentation, and project records are completeSurface missing time, unbilled work, documentation gaps, or other issues that may delay invoicing or impact project reportingSupport leadership with reliable project and operational reporting, including delivery status, margin visibility, and workload healthWorks with CAO to Improve the discipline and consistency of the internal reporting process so leadership can make informed decisions quickly6. Operating Cadence and Follow-ThroughSupport and reinforce Blue Sky Consulting's operating rhythm across project delivery and internal executionCoordinate and maintain regular delivery and operational review cadences, including project health review, action follow-up, and issue trackingEnsure action items, commitments, and operational priorities are clearly assigned and followed throughMaintain visibility into open operational issues and ensure they are brought forward, resolved, or escalated appropriatelyPromote a culture of execution discipline, accountability, and proactive problem-solving7. Process Improvement and Scale ReadinessIdentify recurring delivery bottlenecks, governance gaps, and operational inefficienciesRecommend and help implement improvements to project delivery workflows, handoffs, governance standards,



and internal reportingSupport the continued refinement of Blue Sky Consulting's internal operating model and delivery methodologyContribute to process improvements that make the firm more scalable, more predictable, and easier to manage as the business growsKey Performance Indicators (KPIs)The Manager – Delivery & Operations will be evaluated against a core set of operational and delivery metrics, including but not limited to:Delivery HealthPercentage of active projects rated green / on-trackTimeliness of identifying and escalating at-risk projectsPercentage of at-risk projects with documented recovery plansDelivery GovernancePercentage of active projects meeting minimum governance and documentation standardsAccuracy and timeliness of weekly project status reportingConsistency of project updates across Azure DevOps and SharePointOperational DisciplineTime-entry compliance rate across the delivery teamBilling readiness within target close timelinesAccuracy and completeness of operational project recordsResource and Capacity VisibilityForward-looking resource forecast accuracyEarly identification of delivery bottlenecks and utilization issuesResponsiveness to staffing and capacity constraintsExecution Follow-ThroughPercentage of operational action items completed by due dateReduction in unresolved delivery and operational issuesOverall improvement in delivery consistency and internal execution disciplineQualifications and ExperienceRequired5+ years of experience in delivery operations, project coordination, PMO, professional services operations, or a similar operational leadership roleExperience in a consulting, ERP implementation, systems integration, or skilled services environmentStrong understanding of project delivery controls, staffing coordination, project reporting, and internal operational processesDemonstrated ability to manage multiple active priorities with high attention to detailStrong written and verbal communication skillsStrong organizational, planning, and follow-through abilitiesComfortable working in a fast-paced, entrepreneurial environment with a high degree of personal ownershipPreferredExperience working in an ERP consulting or business systems implementation firmFamiliarity with Microsoft Dynamics 365 Business Central, Odoo, or similar platformsExperience with Azure DevOps, SharePoint, PSA/ERP systems, or project/accounting workflow toolsExperience supporting utilization visibility, billing readiness, and project margin reportingCritical Success AttributesHighly detail-oriented – naturally notices gaps, inconsistencies, missing information, and operational risksExceptionally organized – able to maintain control over many moving parts, priorities, and follow-upsVery self-sufficient – takes initiative, operates independently, and does not require close supervision to stay on top of responsibilitiesStrong follow-through – consistently closes loops, tracks commitments, and ensures things get doneProactive and disciplined – addresses issues early rather than reacting lateCalm under pressure – capable of managing complexity and delivery pressure without becoming disorganizedAccountable and reliable – takes ownership seriously and creates confidence through consistencyProfessional and direct communicator – able to hold others accountable respectfully and clearly #J-18808-Ljbffr

📌 Manager – Delivery & Operations (Calgary)
🏢 Blue Sky Consulting
📍 Calgary