Job Description

We are currently looking for a Life Cycle Material Engineering Specialist to join our Ottawa team.

As part of the team you will work closely with manufacturing, providing technical support through troubleshooting product issues and acting as a liaison between program teams, customers, and internal stakeholders regarding product support matters. A key aspect of this role will also include focusing on continuous improvement through active participation in review of current processes and providing corrective and preventative actions to meet department goals of 100% on‑time delivery, strong product quality, and a positive internal/external customer experience.

Key Responsibilities

- Guide Product Support Technicians and Technologists, Coordinators, and Commercial Officers to achieve quality and on‑time delivery goals.
- Lead and mentor Technicians and Technologists in managing product support problems, conducting fault isolation/analysis, and driving solutions.
- Recommend corrective and preventive actions to program engineering teams for potential product quality issues.
- Identify systemic gaps in processes and procedures, partnering with stakeholders to design and implement resolution mechanisms.
- Ensure integrity of all Product Support data and comprehensive documentation of the repair process.
- Leverage data analytics and expert judgment to develop cost estimates and produce high‑impact reports, analyses, and briefings such as status reports, root‑cause analysis, tear‑down and investigation reports, and repair analysis reports for stakeholders.
- Direct the triage workflow of incoming repair products, setting prioritisation, documenting assessments, and facilitating communication.
- Serve as the primary technical liaison for customers, leading on‑site troubleshooting assignments and representing the company’s expertise, with occasional travel.
- Conduct obsolescence investigation, validate substitutions, and manage EC/Approval processing to support overall lifecycle management of materiels.
- Champion continuous improvement projects from concept through implementation, ensuring alignment with business objectives and priorities.




- Provide expert technical feedback during product development and act as engineering technical program representative to repair programs requiring support on electrical and mechanical components.
- Perform any additional duties delegated by the Manufacturing Engineering & Product Support Manager.

Qualifications

Requirements

- Bachelor’s degree in Industrial, Mechanical, Manufacturing Engineering, or a related discipline.
- 5–7 years of relevant experience in product support, manufacturing/test engineering, systems troubleshooting, or a related technical environment.
- Strong understanding of product design, system integration, manufacturing processes, and test/diagnostic methods for complex electronic systems.
- Experience performing failure analysis, root‑cause analysis, troubleshooting, and implementing corrective solutions.
- Knowledge of electrical engineering principles, circuit design, production assembly/test methods, quality practices, and IPC standards.
- Ability to analyze complex technical issues, develop solutions, and provide technical guidance as a subject‑matter expert.
- Strong analytical, problem‑solving, communication, and collaboration skills.
- Experience supporting Department of National Defence (DND) programs, defence‑related products, or military systems.
- Experience with Life Cycle Material Management (LCMM), including product sustainment, maintenance, repair, and supportability activities.

Assets

- Professional Engineering designation (P.Eng.) or eligibility for registration.
- Experience with software programming, scripting, or technical tools used for troubleshooting and process improvement.
- Experience with Lean principles, continuous improvement initiatives, and process optimisation; familiarity with AI/ML models and emerging technologies.
- Experience developing technical documentation, training materials,



and knowledge transfer resources.

How We Work

- Work Schedule: 37.5 hours per week

All employees must be registered with the Canadian Controlled Goods program and be subject to security assessment, including the ability to obtain and maintain a Canadian government security clearance. Applicants must be eligible to work in Canada.

Additional Information

The hiring range for this position is $90,000 to $110,000.

Benefits

- Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one, including flexible benefits options (HCSA), emergency travel insurance, and 24/7 virtual care services.
- Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
- Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
- Flexible time off including vacation, holidays, parental leaves with top‑up options, sick leave, and disability programs.
- Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
- Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why Join Us?

- Purposeful Innovation: Work on innovations that meaningfully impact military and allied forces, applying advanced thinking and practical problem‑solving in a collaborative environment.
- Connection: Foster a culture of belonging where diverse perspectives thrive, enabling solid relationships and project excellence.
- Challenging and Rewarding Career Pathways: Access to mentorship, regular check‑ins, educational support, professional certifications, and continuous training, including internal mobility opportunities.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources via ‑ms.ca.

Closing Date

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Please submit your application as soon as possible.

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📌 Life Cycle Material Engineering Specialist (Ottawa)
🏢 General Dynamics Mission Systems–Canada
📍 Ottawa