SUMMARY

The Project Director is accountable for strategic program management, meeting business development, growth and profitability objectives, client relationship management and people leadership.

KEY DUTIES & RESPONSIBILITIES

Strategic Program Management & Delivery

• Accountable for strategic program management and overall program delivery for assigned client programs.
• Develops strategic plans, priorities, objectives and budget for assigned programs.
• Directs program execution. Accountable for ensuring programs are delivered on‑time, on‑budget, within scope and in compliant with all regulatory, environmental, health and safety requirements.
• Directs the development and execution of risk management plans, where required.
• Accountable for meeting performance metrics for assigned programs.
• Provides solid leadership, guidance, coaching and support tothe project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery.

Profitability

• Accountable for meeting profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs.
• Collaborate with Service business unit to balance labour pool utilization and drive blended apprentice rate mix in project execution.
• Collaborates with Finance team to ensure ongoing profitability.
• Contributes to the development of product line strategy.

Business Development

• Continuously engages clients in discussions to understand and anticipate needs,
  
  
  
  identify and recommend additional services.
• Develop and standardize local Service team handover process to capture Service project opportunities within BGIS ITS.
• Foster existing GTA teams Mechanical project Center of Excellence.
• Develops and implements program expansion plans.
• Develop expertise in programmatic mechanical solutions (heat pumps, package coolers, water heaters).
• Contributes to product line’s growth by providing input to the development of client retention and acquisition strategies and plans.
• Collaborates with relevant concerned parties on business pursuits.
• Interfaces and collaborates with client business groups to identify opportunities for additional businesses.
• Contributes to proposal development.
• Actively attends relevant events in order to establish market presence and contribute to brand awareness. Networks to maintain awareness of potential opportunities.

Client Relationship Management

• Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level.
• Develop strong trusting local relationship with Account teams to grow Service Project volume.
• Grow external BGIS account volume from existing local ITS business unit relationships.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
• Continuously engages clients in discussions to understand and anticipate needs.
• Identifies and recommends opportunities for additional businesses.

People Leadership

• Accountable for employee engagement, development and performance management, hiring and retention,
  
  
  
  compensation recommendations.
• Create high quality efficient HVAC Project execution team.
• Leads by example to earn respect and trust of peers, employees and clients.

KNOWLEDGE & SKILLS

• University degree in Architecture or Engineering.
• At least 15 years of project and program management work experience including at least 5 years of managing a team.
• Fully developed strategic program management abilities.
• Exceptionally skilled business management ability and exceptional business acumen.
• Exceptionally skilled business financial management ability and exceptional financial acumen. Significant experience in meeting financial and business profitability objectives.
• Exceptionally skilled at influencing, persuading and negotiating with client representatives at the senior management to executive position level.
• Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level.
• Exceptionally skilled at managing client expectations.
• Highly skilled at leading and engaging a team of individuals.
• Highly skilled at managing vendor performance.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications.

Licenses and/or Professional Accreditation

• Project Management Institute Accreditation.
• Program Management Professional Accreditation.
• LEED certification.

This is a regular, full‑time position with a salary range of $115,633 - $144,541 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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