Join Portage Mutual as a Service Desk Analyst and provide crucial Tier 1 support to enhance the customer experience. Your problem-solving expertise will help resolve IT issues for our internal and external clients.
This in-office based role in Winnipeg, Manitoba involves assisting users with hardware and software issues, processing service requests, and maintaining IT documentation. We seek a detail-oriented qualified with a commitment to service excellence. Strong technical skills and a teamwork approach are essential to thrive in this environment.
Key Responsibilities:
• Provide Tier 1 support for user inquiries and issues
• Log and process service requests through various channels
• Maintain IT documentation for common issues




• Troubleshoot technical problems and escalate as necessary
• Monitor incident/service requests in ITSM tool (JIRA)
Requirements:
• 1-3 years of end-user support experience
• General Insurance Essentials (GIE) or willingness to pursue
• ITIL certification or commitment to obtain
• Proficiency in Microsoft Office and Windows operating systems
• Strong analytical and detail-oriented skills
Deliver exceptional service and technical support to enhance Portage Mutual's impact in the community.
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📌 Service Desk Analyst at Portage Mutual (Winnipeg)
🏢 Portage Mutual Insurance
📍 Winnipeg