Elevate your career with Intact as a Bilingual Customer Service Representative in the Claims Department. Leverage your communication skills to deliver outstanding service and resolve inquiries quickly in a hybrid work model.
As a key member of Intact’s team, you will enhance customer satisfaction through effective problem-solving and timely responses in a call center setting. This role involves being a subject matter expert on policies, documenting claims thoroughly, and engaging in sometimes challenging conversations with empathy. This position is ideal for motivated individuals looking to grow their careers in customer service.
Key Responsibilities:
• Handle inbound calls regarding inquiries and new claims
• Document conversations and actions taken accurately




• Navigate difficult conversations with empathy and clarity
• Ensure daily call center metrics are met consistently
• Adapt to changing priorities and multiple tasks regularly
Requirements:
• Bilingual in French and English is mandatory
• Preferred experience in customer service and sales
• Strong listening and communication skills
• Must be self-motivated and resourceful
• Flexibility to work during business hours required
Utilize your language skills and customer focus at Intact to drive exceptional service in a rewarding setting.
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📌 Bilingual Customer Service Expert at Intact (Mississauga)
🏢 Intact Financial
📍 Mississauga